FREQUENTLY ASKED QUESTIONS

Dr Ava

We are now offering tele-aesthetic appointments with one of Dr. Ava's expert aestheticians to get all of your skin care questions answered! You can scheduled your virtual appointment here: https://www.theboxbydrava.com/product/15-minute-tele-aesthetician-appointment/

Renowned board-­‐certified dermatologist, Ava Shamban M.D is a true skin visionary, clinician, author, anti-­‐aging expert and prejuvenation proponent who is licensed to practice in California, New York, Illinois and Hawaii. Dr. Shamban is the owner and director two branded practices, AVA MD her full­‐service Dermatology clinics in Santa Monica and Beverly Hills and new concept SKINxFIVE (skin­‐times‐five) West LA/Century City and Pacific Palisades.

 

Dr. Shamban is also well known as the Extreme Makeover dermatologist, resident expert on the Emmy-­‐winning daytime talk show The Doctors, a regular guest on Steve Harvey and Extra, and author of the best-­‐seller Heal Your Skin: The Breakthrough Plan for Renewal. Additionally, she hosted her own digital series for Condé Nast Entertainment, “Dr. Ava Says” as an Allure Insider and is slated to premiere her own podcast series under the name “Beauty In Your Own Backyard where she will travel to different cities and discuss all things beauty.

Dr. Ava released her first book Heal Your Skin in 2011 and stems from her extensive work with patients experiencing serious health issues such as cancer, menopause and trauma. In the book, as in her practice, Dr. Shamban provides readers with the opportunity to look their best even when they may feel their worst. In the face of some of life’s most challenging situations, Dr. Shamban provides helpful tips, nutrition and exercise advice as well as DIY recipes for readers to create their own specialized skin care treatments at home.

Product

Between 3-5 full size seasonally-curated products or treatments will be delivered to your door each quarter.

Select products from past boxes, specifically selected by Dr. Ava, as well as some additional favorites are available at Shop the Box.

Each edition of The Box by Dr. Ava comes with the same selection of dermatologist-curated skincare and treatments that have been proven to work with the majority of our customers’ skin types.

Each bottle is labeled with a recycling icon and number. Please refer to your state’s recycling programs to discard accurately.

The Box by Dr. Ava has been carefully curated to fit our customers’ needs. If you're interested in more products, Dr. Ava is always accepting new clients to help find the solutions you're looking for.

Immediately discontinue the use of the product. We highly encourage you to see your dermatologist.

  • U.SK Under Skin's Precious Elixir that features concentrated nanoparticles that improve skin vitality by increasing cell-to-cell communication and cellular bioelectrical current. (value of $149)
  • TIZO3 by TIZO pure mineral sunscreen which offers sun protection factor of 40 with a sheer tint and matte finish. Wear alone or as a skin-perfecting makeup primer. (value of $41.99)
  • One session of truSculpt flex, with Multi-Directional Stimulation (MDS) that targets specific muscle groups to replicate intensified crunch, squat and twisting actions without hitting the gym. (value of $750)

You will receive 3-5 specifically curated products or treatments in each box.

 

Payments

Not at this time, but soon. Check back regularly.

No.

Shipping

The Box by Dr Ava is a seasonal subscription box that will ship out in the middle of each quarter. Typically, our boxes will ship in February, May, August, and November.

Not at this time, but soon. Check back regularly.

You will receive a tracking number as soon as your box ships out.

The Box by Dr. Ava is specially designed to protect the products and treatments that are shipped to you. In the unlikely event that something has arrived damaged, we will happily replace it. If a product within your Subscription Box arrives damaged, or if you feel that you did not receive the correct products with your purchased Subscription Box, please e-mail us at HelpDesk@theboxbydrava.com.

Absolutely. You can always change your account information, including your name, phone number, billing information or shipping address on your My Account page accessible at https://theboxbydrava.com/my-account

Returns

For anything purchased through our Shop, excluding our Subscription Boxes, we can accept returns of unopened products within thirty (30) days following delivery of products and refund your purchase price, less the original shipping and handling costs and less the shipping and handling costs for such return.

To initiate a return, please email us at HelpDesk@theboxbydrava.com. We will provide you with a prepaid return label to make returning easy.

Due to the nature of the products offered in The Box by Dr Ava and the special arrangements we have made to secure these products and treatments for each seasonally-curated edition, we can not accept returns of any product or treatments that have shipped out.

Refunds

We cannot accept returns of opened boxes. Unopened boxes can be returned may be returned for a full refund, less the shipping charge. To receive a refund, your Box must arrive back at our warehouse in the condition you received it within 30 days from the date your package was delivered.

Cancellations

Membership to The Box by Dr. Ava may be cancelled at anytime by calling our toll-free phone number Monday-Friday 9AM-5PM PST. If you cancel your membership after the ship out date of the latest edition of The Box by Dr. Ava, your cancellation is in effect only for future boxes you would have received. Cancellations for the current edition can not be processed once it has shipped out.