FREQUENTLY ASKED QUESTIONS

Dr Ava

Dr Ava is located in Los Angeles, CA and see's patients in her Santa Monica and Beverly Hills locations. You can book an appointment here.

If you're not in the Los Angeles area, we're now offering tele-aesthetic appointments with one of Dr Ava's expert aestheticians to get all of your skin care questions answered! You can schedule your virtual appointment here.

Renowned board-­‐certified dermatologist, Ava Shamban M.D. is a true skin visionary, clinician, author, anti-­‐aging expert, and prejuvenation proponent who's licensed to practice in California, New York, Illinois, and Hawaii. Dr Shamban is the owner and director two branded practices: AVA MD, her full­‐service dermatology clinics in Santa Monica and Beverly Hills and SKIN FIVE by AVA MD, a tech-based medical spa of essential face and body treatments, and the creative of the "Signature Feature" philosophy, a positive approach to personalized aesthetics.

Dr Ava is also well known as the Extreme Makeover dermatologist, resident expert on the Emmy-­‐winning daytime talk show The Doctors, a regular guest on Steve Harvey and Extra, and author of the best-­‐seller Heal Your Skin: The Breakthrough Plan for Renewal. Dr Ava is an international lecturer, a Harvard University graduate, and has her medical degree from Case Western Reserve University School of Medicine. She's been featured in Allure, Elle, Forbes, Good Housekeeping, Harpers Bazaar, InStyle, New Beauty, Oprah Magazine, The Doctors, The View, Women's Health, W Magazine, and more.

Dr Ava is passionate about cosmetic dermatology, science-backed skincare, equal access to education, supporting women in STEM, travel, hiking and being out in nature.

Follow @theboxbydrava on Instagram for live videos, skincare tips and tricks, and exclusive Dr Ava content.

Additionally, Dr Ava released her first book Heal Your Skin, which provides helpful tips, nutrition and exercise advice as well as DIY recipes for readers to create their own specialized skin care treatments at home.

Shipping

Not at this time.

You will receive a tracking number as soon as your box ships out.

If a product arrives damaged, we'll happily replace it. Please e-mail us at helpdesk@theboxbydrava.com.

Absolutely. You can always change your account information including your name, phone number, billing information, or shipping address on your Account page.

Returns

Due to the nature of the products offered in The Box by Dr Ava for each seasonally-curated edition, we cannot accept returns of any product or treatments that have shipped out.

Still have questions?

Our team is here to answer any additional questions you may have.

You can email us at helpdesk@theboxbydrava.com, or if you’d prefer to call, our number is (201) 581-3051.

Your questions are very important to us. If we’re unable to answer your call, we’re likely on the line with another customer. Please leave a voicemail and we’ll return your phone call as soon as possible.

Choose your subscription

Save over 50% on derm-grade skincare products hand-picked by board-certified dermatologist Dr Ava.