Privacy Policy

Privacy Policy

Last Modified: November 12, 2020

The Box by Dr Ava LLC (“we,” “us,” or “our”) provides this Privacy Policy (“Privacy Policy”) to describe how we collect, use, and share the information of individuals who (a) visit our website located at (the “Site”), or (b) subscribe to our Subscription Box (as defined in our Terms of Service) ((a) and (b) collectively, the “Services”). 

This Privacy Policy is incorporated into and subject to our Terms of Service. If you do not agree to the terms of this Privacy Policy, you should discontinue using the Site and the Services.

Information Collection
When using our Site and/or the Services, you may voluntarily provide information about yourself, including your name, email address, physical address, phone, credit card information, and any other information you choose to provide. We collect this information when you create an account, order or subscribe to a Subscription Box, use our chat services, email us, or interact with us for any other purpose.

We collect information relating to your interactions with us and our Site, including browser type, IP address, pages visited and other activities on the Site, device type, and time and date of visit, and other information we collect through the use of cookies and similar technology. See the “Digital Advertising & Analytics” section of this Privacy Policy to learn more about the use of this information and the choices available to you.

Information Use
We may use your information for any lawful purpose, including the following:

  • To fulfill your order(s);
  • To respond to your inquiries;
  • To operate and improve our Services, including to provide better services, products, and opportunities to our customers and visitors to our Site;
  • To operate, personalize, and improve the Site, including for analytics purposes;
  • To send surveys, promotions, and marketing materials that may be of interest to you;
  • To comply with the law and to maintain the security of our Services; or
  • With your consent, or as otherwise disclosed at the time information is collected.

We may share information that has been de-identified or aggregated without limitation.

Information Sharing
We may share the information we collect with other parties, including the following:

  • To fulfill your orders;
  • With our Subscription Box third party brand partners;
  • With third party vendors who process data on our behalf, such as email service providers;
  • As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
  • Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or to protect our rights or the rights of third parties;
  • To enforce our Terms of Service; or
  • With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.

Third-Party Links and Tools
The Site and/or the Services may provide links to third-party websites, apps, services or plug-ins. We do not control the privacy practices of those websites, apps, services or plug-ins, and they are not covered by this Privacy Policy. You should review the privacy notices of other websites, apps, services or plug-ins that you use to learn about their data practices.

The Site and/or the Services may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Site and/or the Services, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. Your interactions with third-party companies and your use of their features are governed by the privacy notices of the companies that provide those features. We encourage you to carefully read the privacy notices of any accounts you create and use.

Our Site use cookies and similar technologies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Site.

Digital Advertising & Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

You may visit the DAA Webchoices tool at to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.

We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit, and to opt out of Google Analytics, visit

Your Choices
To opt out of our e-mail marketing, you can use the link provided at the bottom of each marketing message.
For choices with respect to third-party interest-based advertising activities, please see the “Digital Advertising & Analytics” section above.

Updating Your Information
You can update the personal information you provided to us by logging into your account and changing that information. If you cannot change the information by accessing your account, please contact us at

Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. If our information practices change, we will post these changes on this page. We encourage you to visit this page periodically to learn of any updates. Your continued use of our Site and/or the Services following any changes to the Privacy Policy will constitute your acceptance of such changes.

If you have questions, comments, or concerns about this Privacy Policy, please contact us at